Critical Case is where our Partner is at risk in his Business Continuity, But Business Can Not Be Compromised by suffering a loss.
Here we deliver by sending a team of technical professionals within 2 hours timeline if the entity is in the same city in case of a Critical Case Reporting through classified means.
Our success rate in solving such cases are almost 100% depending upon Software issues within the 1st hour.
Those cases which are not urgent but can wait little planning / local procurement are categorized in Day To Day Tasks.
Normally we request for 1 to 2 business days from the client for the execution & completion of such category of task, however they are completed sometimes within a day as well.
There are several tasks under an agreement of Service which require proper resources, teams & time to implement a newly designed service portfolio at a client end.
We classify it as Upgrading & Planning Tasks for which everything starts by going back to drawing board where proper planning remains the key. Our Project Management division is keenly interested in this kind of task as commitment has to make by keeping everything in focus. Usually such tasks have a timeline of 1 to 2 weeks depending upon the structure of the demand from the client.
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